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Customer service
Customer Service Representative
Be the first point of contact for customers: order updates, delivery questions and after-sales follow-up.
HiringFull-timeEnugu, Nigeria
About the role
You will make sure customers always know where their order stands, and that every question or complaint reaches the right person and gets resolved.
What you will do
- Respond to customer calls, emails and website enquiries
- Give order and delivery updates in coordination with dispatch
- Log and follow up complaints until resolved
- Pass new supply requests to sales promptly
- Keep customer records accurate
What we need
- Experience in customer service or a front-desk role
- Clear, polite communication by phone and in writing
- Organised and reliable follow-through